Video

Ellen Francis

Public Works, Nacogdoches, Texas

In a unique team nomination, these Heroes exhibited what it means to operate in true collaboration. Always willing to assist Nacogdoches citizens and 42 employees within the public works department, this team is the “true heartbeat” in the background of the department, according to their supervisor.

They field all calls related to four different departments within public works and provide customer service beyond the scope of their own department. For example, when a resident calls with a problem that’s not the city’s responsibility, they will call the necessary business or utility to report the issue, saving residents the hassle of trying to find the appropriate contacts. With a combined 30 years of experience with the city, this Hero team works to create a hassle-free experience in dealing with the service issues.

More Community Heroes

"Every child has the ability to excel and reach his or her greatest potential despite any challenges he or she encounters early in life, if we believe in them." Read More

Dr. Lisa Morris Hibbler

Dir. Youth Development and Social Innovation

Kim Garner

Public Works
"I love serving the community, we have such a great community here.... I like being that person who is supporting someone at the worst time in their life...to help them get closure...." Read More

Jacklyn Shaklee

Crimes Against Persons Detective
image of Matt Reedy community hero
"Truthfully, I have not seen anyone more passionate for his job or optimistic for the future of his town than Matt Reedy" Read More

Matt Reedy

Recreation Manager and Youth Advisor
"The most rewarding part is seeing the smile on the children's faces....I always had a passion to help people and by being in this position I am able to see all this happen." Read More

Lynique Murray

Community School Coordinator for Linkages Program, Maryvale Elementary School
"The most important thing about being a public worker is to know that you are working for the constituents and not for a pay check." Read More

Eric Poon

Traffic Investigator
View All