Video

Ellen Francis

Public Works, Nacogdoches, Texas

In a unique team nomination, these Heroes exhibited what it means to operate in true collaboration. Always willing to assist Nacogdoches citizens and 42 employees within the public works department, this team is the “true heartbeat” in the background of the department, according to their supervisor.

They field all calls related to four different departments within public works and provide customer service beyond the scope of their own department. For example, when a resident calls with a problem that’s not the city’s responsibility, they will call the necessary business or utility to report the issue, saving residents the hassle of trying to find the appropriate contacts. With a combined 30 years of experience with the city, this Hero team works to create a hassle-free experience in dealing with the service issues.

More Community Heroes

"I want to fulfill the mission of the City of Flagstaff, which is to improve the quality of life for all in our community" Read More

Josh Copley

City Manager
"The most important thing about being a public worker is to know that you are working for the constituents and not for a pay check." Read More

Eric Poon

Traffic Investigator
"You do make a difference when you pick up the people's recycling...It takes dedication. I come here rain, snow, shine, everything. We're out here." Read More

Warren Gaskill

Recycling Operator

Bruce Price

Veterans Advocate
image of sally sullivan
In managing the Christmas Outreach Program, Sullivan has volunteered thousands of hours and touched the lives of hundreds of families, children, and senior citizens. Read More

Sally Sullivan

Administrative Assistant
image of Matt Reedy community hero
"Truthfully, I have not seen anyone more passionate for his job or optimistic for the future of his town than Matt Reedy" Read More

Matt Reedy

Recreation Manager and Youth Advisor
View All