Using New Technologies
Local governments are using new technologies and social media to drive economic development, increase transparency, communicate with residents and involve them with problem solving, and improve service delivery real-time.
New technologies enable governments to gather information on community needs and service delivery performance that results in greater transparency and accountability. Data collection allows governments to improve monitoring of needs and tweak services real-time.
Now more than ever democracy is a two-way conversation.
- Keeping Santa Monica, CA, on the cutting edge is a priority for City Manager Rod Gould. In March 2010, the city established a 10-Gigabit per second network, Santa Monica City Net, enabling it to attract technology-based businesses.
- Richard Negrin, Philadelphia’s deputy mayor of administration and coordination and managing director, spearheaded the development of a mobile app that enables residents to place service requests from their smart phones.
- Pendleton, OR, City Manager Larry Lehman brought all the city’s departments together in a program that used a combination of high tech and face2face to combat a rising crime rate among youth.